Returns & Exchanges
Due to the perishable nature of our fresh mangoes, we offer a 100% freshness guarantee to ensure you receive the highest quality fruit. If your order arrives damaged or unsatisfactory, please contact us within 24 hours of delivery for a full refund or replacement.
Document Condition
Take clear photos of the mangoes and the shipping packaging immediately upon arrival to document any quality issues or damage.
Contact Support
Email our Freshness Team at [email protected] with your order number and the photos within 24 hours of receipt.
Review Process
Our quality control team will review your claim within 1 business day to verify the condition and process your request.
Resolution
Once approved, we will either ship a fresh replacement batch at no extra cost or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing